In the midst of acquiring 20 different companies at Parkland USA, we realized we had branch managers still performing their jobs very differently across the country. To help create one standard way, in alignment with new systems, policies and procedures, we created “Manager University”, an online training program for all managers in that role. In it, we created clear training regarding their responsibilities as it relates to their people, sales, safety, finance and customers. This immediately helped elevate their skill levels, created the standard for that role, eliminated unnecessary and unproductive work and created an early talent pipeline for those aspiring to become branch managers in the future.
Building Foundational Culture
When Laura first joined Parkland USA, she found a growing but geographically-disjointed company with many different benefit and payroll systems. Knowing we needed one national platform in the US to effectively scale, she led an intense team effort to create…
