At Santee Cooper, South Carolina’s state-owned utility, we saw the need to adapt our culture into a modern-day organization. Taking on this transformation was nothing short of a seismic shift. It took courage to have the tough conversations, address needed changes and create new ways of doing business. Through town hall meetings, executive support and utilizing change management processes, our efforts—including new technology, enhanced processes and elevated skill sets—helped transform the culture of 1750 employees from “the manual to the modern,” resulting in greatly enhanced service to employees.